The aggregated reviews reveal a significantly polarized customer experience with IG.com. While customers consistently praise the platform's functionality, user interface, and individual customer service representatives (particularly Samsun Hunter, Venkat, Sebastian, and others), there are pervasive issues with service consistency and operational processes. The trading platform itself receives high marks for its comprehensive features, reliability, and ease of use, with customers appreciating the wide range of trading instruments, competitive spreads, and professional tools. However, the customer experience is severely undermined by systematic problems including lengthy wait times, withdrawal complications, account verification delays, and inconsistent service quality. Many customers report feeling that IG prioritizes acquiring new customers over supporting existing ones, with particular frustration around fund withdrawal processes and unexpected account management issues.
What users consistently appreciate
Common complaints from users
Most frequently mentioned features and services