JU

JustMarkets Sentiment Analysis

4.1
/ 5 Rating
OVERALL SENTIMENT
NEUTRAL

Analysis Summary

The reviews reveal a complex picture of JustMarkets with significant polarization. While many customers praise the platform's competitive spreads, fast execution, high leverage options, and helpful customer service, there are substantial concerns about withdrawal delays, deposit processing issues, and alleged fraudulent practices. Positive feedback highlights instant withdrawals (especially crypto), tight spreads, 24/7 customer support, and user-friendly platform features. However, negative reviews frequently mention delayed or cancelled withdrawals, deposit funds not being credited, account restrictions, and accusations of market manipulation. The customer service quality appears inconsistent, with some agents receiving high praise while others are criticized. The platform seems to work well for some users but creates significant problems for others, particularly around fund management and withdrawal processes.

Pros
Competitive and tight spreads
Fast trade execution
High leverage options (up to 1:3000)
24/7 customer support availability
Multiple deposit and withdrawal methods
User-friendly platform interface
Instant crypto withdrawals
Helpful and responsive customer service agents
Good trading conditions for scalping
Educational resources and market insights
Regulated broker with multiple licenses
No hidden fees or commissions
Fast deposit processing
Bonus offers and promotions
Cons
Withdrawal delays and processing issues
Deposit funds not being credited to accounts
Account restrictions and trading limitations
Inconsistent customer service quality
AML policy complications
Cancelled withdrawal requests
Technical platform issues and freezing
Spread widening during news events
Slippage issues
Difficulty contacting finance department
Verification process complications
Limited withdrawal methods for some regions
Account closures without proper explanation

Recurring Praises

What users consistently appreciate

Fast and helpful customer service agents
Competitive spreads and low commissions
Quick execution speed
Instant crypto withdrawals
High leverage availability
24/7 customer support
User-friendly platform interface
Multiple deposit and withdrawal options
Professional and knowledgeable support staff
Good trading conditions for various strategies
Regulated and trustworthy broker reputation
Fast deposit processing
Comprehensive educational resources

Recurring Issues

Common complaints from users

Withdrawal delays and cancellations
Deposit processing problems and funds not reflecting
Account restrictions and trading limitations
Unresponsive finance department
AML policy complications preventing withdrawals
Platform technical issues and freezing
Spread manipulation during volatile periods
Account verification difficulties
Cancelled transactions without proper explanation
Long processing times for customer support cases

Platform Features

Most frequently mentioned features and services

Withdrawal and deposit processes
Customer service and live chat support
Spreads and trading conditions
Platform stability and execution speed
Leverage options
Bonus programs and promotions
Account verification procedures
Multiple payment methods
Trading instruments availability
Mobile and desktop platforms