NinjaTrader receives highly polarized feedback with significant issues in customer service, platform reliability, and business practices. While many users praise the technical support team (particularly individuals like Adrian, Christopher, Clayton, and others) for being knowledgeable, patient, and professional, the overall experience is marred by serious concerns. Common complaints include platform crashes and freezing, especially during critical trading times, withdrawal difficulties with high fees ($30+ wire transfers), account liquidations without proper notice, and poor communication from customer service. The platform itself is described as complex and not user-friendly, with many basic features requiring paid upgrades. However, positive aspects include powerful charting capabilities, good automation tools, competitive trading commissions, and excellent individual technical support representatives who provide remote assistance and detailed help.
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